Information, Advice & Guidance (IAG) Policy Statement
It is the policy of Inspired to Achieve, hereafter referred to as I2A, to ensure that all our customers have access to high quality impartial Information, Advice and Guidance (IAG) that provides details of all their options enabling them to make informed decisions, to achieve their full potential and succeed in life.
I2A’s policy is to deliver our service in accordance with the matrix quality standard (www.matrixstandard.com).
Our aim is to:
- Provide all customers with impartial, bespoke and responsive IAG which enables them to make informed decisions
- Deliver an IAG service that is accessible and visible to our customers
- Have staff delivering IAG qualified to a minimum of Level 4 and have the training, skills and knowledge appropriate to their role
- Ensure our staff are knowledgeable and up to date with all legislation and changes that impact on the IAG delivered to customers
- Make our customers aware of relevant services to support their journey to education, training and employment
- Work with key internal and external stakeholders and agree processes by which we can work collaboratively to provide the best service to customers
- Provide information that is current, accurate, quality assured and inclusive
- Collect, use and share feedback from customers and stakeholders to continually improve the service.
I2A are committed to providing customers with a confidential service and respect that they deserve the right to confidentiality to protect their interests. However we adhere to our companies Safeguarding policies and advise all customers of our confidentiality policy and ensure they understand what this means to them.
We handle information in compliance with the Data protection Act and any current or subsequent human rights legislation, which guarantees a right of privacy. Information is shared within the organisation only and will only be disclosed where the customer has given consent.
I2A acknowledge that there may be occasions where it is necessary to break the rules of confidentiality. Staff will enforce this where the safety, rights and liberties of other people or the customer giving the information may be seriously at risk. In this situation staff will always inform the customer that they are legally bound to disclose the information and the organisation this will be disclosed to.