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i2a Achieve Matrix Standard

Matrix Standard Achieved

i2a achieved the Matrix Standard in June 2017. This is a unique nationally recognised quality standard which assesses and measures the information, advice and guidance services that ultimately support individuals in their choice of career, learning, work and life goals.

The assessor interviewed all of the team, including Chair of the i2a board John Coutts, 4 partner organisations and 14 customers.

Initial feedback highlighted two areas of strength for i2a with the first recognised as a major strength:

  1. i2a have open and transparent leadership; involving staff in their appraisals and linked to the business objectives.
  2. i2a deliver a flexible service to meet their client needs; clients are positive about the service; make good use of resources and signposting.

Client comment:

‘They’ve done so much work to help me, they’ve been brilliant’

Partner organisation comment:

‘i2a have a high success rate of engagement and breaking down barriers with clients’

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Matrix Standard Achieved


i2a have a high success rate of engagement and breaking down barriers with clients"

@KarenYarlington @MarcusFysh @Conservatives @i2aguidance Totally agree & the great work that HAs like @yarlingtonhg @radiangroup group deliver supporting their tenants into employment has contributed to this statistic. Still too much in Work poverty & @i2aguidance will work on this with our ABC model @CsthatWork #StrongerTogether

@MarcusFysh @Conservatives Against a backdrop of rising numbers of children growing up in poverty it’s never been more important to work with agencies (like @i2aguidance) to ensure quality support, enabling parents to get sustainable employment. No one should have to choose between heating or eating.

Really appreciate that @i2aguidance & @yarlingtonhg Promote agile working Max is enjoying helping me out 🤣 #agileworking

Really appreciate that @i2aguidance  & @yarlingtonhg Promote agile working Max is enjoying helping me out 🤣 #agileworking

Exciting project with scope to be innovative and work in partnership with LPW to deliver a pilot that is bespoke to meet each individuals needs. thanks to @yarlingtonhg for funding the project as part of their commitment to social choice #social impact

Martin Clayton on Twitter

”Looking forward to flying the @i2aguidance and @yarlingtonhg flag in #Bristol as of January, taking the lead on a meaningful, innovative projec...

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